Privacy Policy

This Privacy Policy sets forth the procedures for the collection, use, storage, and protection of the personal data of users of the Problemes online store (hereinafter referred to as the “Site”), located at problemes.store.

By using the Site and placing an order, you agree to the terms of this Privacy Policy.

1. COLLECTION OF PERSONAL DATA

When you use the Site, we may collect the following information:

• first and last name;
• phone number;
• email address;
• shipping address;
• information about orders placed;
• IP address, cookies, and technical data regarding use of the Site.

The user provides personal data voluntarily.

2. PURPOSE OF PERSONAL DATA PROCESSING

Personal data is used for:

• processing and fulfilling orders;
• communicating with customers regarding orders;
• providing service and customer support;
• sending information about order status;
• improving the Website’s performance and the quality of service;
• complying with the requirements of current Ukrainian legislation.

3. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

We do not sell or disclose personal data to third parties, except when necessary to fulfill an order or as required by law.

Personal data may be transferred to:

• delivery services to fulfill orders;
• payment services to process payments;
• government agencies in cases provided for by law.

4. DATA RETENTION AND PROTECTION

We take the necessary organizational and technical measures to protect personal data from loss, unauthorized access, alteration, or disclosure.

Personal data is retained only for as long as necessary to achieve the purposes of its processing or in accordance with legal requirements.

5. COOKIES

This website may use cookies to ensure proper functioning, improve the user experience, and analyze traffic.

Users can change their cookie settings in their browser on their own.

6. USER RIGHTS

The user has the right to:

• obtain information about your personal data;
• request that your personal data be corrected, updated, or deleted;
• withdraw your consent to the processing of your personal data;
• submit requests regarding the processing of your personal data.

7. CHANGES TO THE PRIVACY POLICY

The Site Administration reserves the right to make changes to this Privacy Policy without prior notice to users.

The current version of the Privacy Policy is always available on the Website.

8. CONTACT INFORMATION

For any questions regarding the processing of personal data, please contact us:

Instagram: @problemes.ua
Telegram: @problemes_store

By using the Site and placing an order, you confirm that you have read and agree to the terms of this Privacy Policy.